Datenschutzerklärung
Privacy Policy
MINGAO LIMITED, operating under the ENTINA brand (“ENTINA,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.entina3d.com, place an order, contact us, interact with our marketing, or otherwise use our products and services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with ENTINA.
Information You Provide Directly
We may collect information such as:
- Name.
- Email address.
- Shipping and billing address.
- Phone number.
- Order and purchase information.
- Product serial number, where applicable.
- Customer support communications.
- Photos, videos, log files, screenshots, or other information you provide when requesting technical support, warranty service, returns, or refunds.
- Marketing preferences.
Payment card information is processed through our payment service providers. ENTINA generally does not directly store complete payment card numbers.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information including:
- IP address.
- Browser and device information.
- Device identifiers.
- Operating system.
- Pages viewed.
- Referring website.
- Time spent on pages.
- Cart and checkout activity.
- Interactions with website features.
- Approximate location derived from IP address.
- Cookie and similar technology identifiers.
2. How We Use Personal Information
We may use personal information for the following purposes.
Process and Fulfill Orders
We use information to:
- Process purchases.
- Confirm payment.
- Arrange shipping and delivery.
- Send order and tracking notifications.
- Process returns, refunds, replacements, and warranty claims.
- Prevent duplicate or fraudulent transactions.
Provide Customer Support
We may use your information to:
- Respond to questions.
- Provide setup assistance.
- Troubleshoot products.
- Provide repair or warranty support.
- Investigate damaged, defective, missing, or incorrect products.
Operate and Improve Our Website
We may use information to:
- Maintain website functionality.
- Understand how customers use our website.
- Improve website performance and usability.
- Diagnose technical issues.
- Develop and improve our products, services, and customer experience.
Security and Fraud Prevention
We may use information to:
- Detect suspicious activity.
- Prevent fraud and abuse.
- Protect customer accounts.
- Protect our website and systems.
- Verify orders or payment activity where reasonably necessary.
Marketing and Advertising
Where permitted by applicable law, we may use information to:
- Send marketing emails when you have opted in or when otherwise permitted.
- Measure advertising performance.
- Understand customer interests.
- Build and measure advertising audiences.
- Display relevant advertisements.
- Improve our marketing campaigns.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Transactional communications relating to your orders, shipping, customer service, warranty, or account are not marketing messages and may still be sent when necessary.
3. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate and improve our website.
These technologies may be used for:
- Essential website functionality.
- Shopping cart and checkout functions.
- Security and fraud prevention.
- Remembering customer preferences.
- Analytics and website performance measurement.
- Advertising measurement and personalization.
Depending on your location, we may ask for your consent before using non-essential cookies or similar technologies.
You may manage cookies through your browser settings or through privacy controls made available on our website. Blocking certain cookies may affect website functionality.
4. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, provide our products and services, process payments, fulfill orders, prevent fraud, and comply with legal obligations.
Ecommerce and Technology Providers
Our online store is powered by Shopify. Shopify processes certain personal information to provide ecommerce, checkout, hosting, security, analytics, and related services.
Payment Providers
We may share necessary transaction information with payment processors and payment methods made available at checkout, including credit card processors, PayPal, Klarna, or other supported payment providers.
These providers process payment information according to their own privacy and security practices.
Shipping and Logistics Providers
We may provide information such as your:
- Name.
- Shipping address.
- Phone number.
- Email address, where required.
- Order and package information.
to warehouses, carriers, fulfillment providers, and other logistics partners for the purpose of delivering your order.
Customer Support and Service Providers
We may use third-party service providers to assist with:
- Customer support.
- Email communications.
- Website hosting and operation.
- Fraud prevention.
- Technical services.
- Analytics.
- Marketing.
Advertising and Analytics Partners
We may share or allow the collection of certain website, device, and interaction information by analytics and advertising partners for purposes including measuring website activity, advertising performance, and customer interactions.
Depending on applicable law, certain disclosures relating to targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or similar regulated disclosure even where no money is exchanged.
Legal and Safety Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or lawful requests.
- Respond to court orders or government authorities.
- Enforce our agreements and policies.
- Investigate fraud or security incidents.
- Protect the rights, safety, or property of ENTINA, our customers, or others.
5. Sale, Sharing, and Targeted Advertising
ENTINA may use advertising and analytics technologies that involve sharing certain device, browsing, or interaction information with third-party advertising platforms.
Depending on your location, you may have the right to opt out of certain uses of personal information for:
- Targeted advertising.
- Cross-context behavioral advertising.
- Sale or sharing of personal information as defined by applicable privacy law.
Where required and available, you may exercise these choices through privacy or data-sharing controls available on our website.
We may also recognize legally required browser-based opt-out signals, such as Global Privacy Control, where applicable and supported by our website configuration.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Request a copy of certain personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising, sale, or sharing activities.
- Appeal certain decisions regarding privacy requests where applicable.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
We will respond in accordance with applicable law.
7. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights.
Depending on the circumstances, we may process personal information because:
- It is necessary to perform a contract with you, such as processing and delivering your order.
- We need to comply with a legal obligation.
- You have provided consent.
- We or another party have a legitimate interest in processing the information, provided those interests are not overridden by your rights and interests.
Where processing is based on consent, you may withdraw your consent at any time.
Where required, non-essential cookies and similar technologies will only be activated after appropriate consent has been obtained.
8. International Data Transfers
MINGAO LIMITED operates internationally under the ENTINA brand and uses service providers located in different countries and regions.
As a result, your personal information may be processed in countries or regions other than the country or region where you live.
These jurisdictions may have different data protection laws.
Where required by applicable law, we and our service providers use appropriate measures designed to protect personal information transferred internationally.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Providing products and services.
- Processing orders.
- Providing warranty and customer support.
- Maintaining business and tax records.
- Preventing fraud.
- Resolving disputes.
- Enforcing agreements.
- Complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
You are responsible for protecting any account credentials or passwords associated with services you use.
11. Children's Privacy
Our website and products are not intended to collect personal information directly from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact:
We will review the request and take appropriate action where required.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third parties.
We encourage you to review the privacy policy of any third-party service you choose to use.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices.
- Our products and services.
- Technology.
- Legal or regulatory requirements.
When we make material changes, we may update the “Last updated” date at the top of this policy and provide additional notice where required by law.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns regarding how your personal information is handled, please contact us:
Brand: ENTINA
Legal Entity: MINGAO LIMITED
Website: www.entina3d.com
Email: support@entina3d.com
Phone: +1 (206) 797-6097
Registered Address: RM 1001, 10/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
ENTINA is a brand operated by MINGAO LIMITED.