返金ポリシー
Return & Refund Policy
Return & Exchange
We hope you love your purchase. However, if you are not completely satisfied for any reason, you may request a return for eligible items purchased from the Entina online store within 30 days of receipt.
All returned items will be inspected upon arrival. Refund eligibility and any applicable deductions will be determined based on the actual condition of the returned product, subject to this policy and applicable law.
Order Cancellation
Cancellation by Customer
We accept cancellation requests for paid orders that have not yet been shipped.
If the order is confirmed as not shipped, a full refund will be issued to the original payment method.
If the order has already been shipped or handed over to the carrier, it can no longer be canceled. You may request a return after receiving the product in accordance with this Return & Refund Policy.
Cancellation by Entina
Entina reserves the right to cancel an order and issue a full refund to the original payment method in circumstances including, but not limited to:
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Exceeding applicable purchase limits.
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Suspected payment fraud or unauthorized payment activity.
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Improper use of coupons, promotions, or discounts.
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Inventory or fulfillment issues that prevent us from completing the order.
If an order is canceled by Entina, we will notify you using the contact information provided with your order.
Returns
Return Requirements & Product Condition
To be eligible for a return, the product must be returned with all included accessories, components, manuals, and other originally supplied items.
Whenever reasonably possible, products should also be returned in their original packaging to reduce the risk of damage during return transportation.
Unused Items
For products returned in unopened, unused, complete, and resaleable condition, the customer is eligible for a refund of the product purchase price, less any applicable non-refundable charges described in this policy.
Used Items & Depreciation Deduction
If a printer has been operated, including situations such as loading filament, performing a test print, or otherwise using the machine, the product may have reduced resale value.
For eligible non-defective returns, Entina may apply a depreciation deduction of up to 20% of the original product purchase price, depending on the actual condition of the returned product.
The amount of any deduction will be determined based on factors including:
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Product condition.
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Signs of use or wear.
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Missing accessories or components.
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Missing or damaged packaging.
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Cosmetic or functional damage not caused by a manufacturing defect.
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Loss in resale value.
The full 20% deduction is not automatically applied to every used return.
Entina will notify you of any applicable deduction after inspecting the returned product.
No depreciation deduction will apply when the return is due to a confirmed manufacturing defect, transit damage, incorrect item, or Entina fulfillment error.
Damaged or Incomplete Returns
If a returned item is damaged, incomplete, missing accessories, or otherwise materially different from the condition in which it was delivered, Entina may reduce the refund amount to reflect the actual loss in product value.
Any such deduction will be based on the condition identified during inspection and communicated to the customer.
How to Initiate a Return
All return requests must first be submitted to:
Please do not send any item to an Entina warehouse or other address without prior authorization and return instructions.
Unauthorized returns may be delayed, rejected, or sent to an incorrect location. Entina cannot guarantee responsibility for packages sent without prior return authorization.
Your return request should include:
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Original invoice or order number.
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Product serial number, if applicable.
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Reason for the return.
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Supporting photos, videos, error messages, or log files when relevant.
Our support team may request additional information if needed to evaluate the return or technical issue.
Return Shipping & Handling
Return Instructions
Once your return request is approved, our team will provide the applicable return instructions and return address.
Packaging
Products should be securely packaged for return transportation.
For 3D printers and other equipment, we strongly recommend using the original box, inserts, protective materials, and packaging whenever available.
Customers are responsible for packaging the product appropriately to prevent avoidable damage during return transportation.
Return Shipping Responsibility
For change-of-mind, preference-related, compatibility-related, or other non-defective returns, the customer is responsible for return shipping costs.
If you arrange return shipping yourself, you must use a trackable shipping service and provide the tracking number to Entina.
For returns resulting from a confirmed manufacturing defect, transit damage, incorrect item, or Entina fulfillment error, Entina will provide return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.
Please follow the return method provided by Entina. Return shipping costs arranged independently without prior approval may not be reimbursed.
Original Shipping & Other Fees
For non-defective returns, original shipping fees and expedited shipping charges are generally non-refundable after the order has been shipped, except where required by applicable law.
Return shipping costs for non-defective returns are also non-refundable.
If the return is caused by a confirmed manufacturing defect, transit damage, incorrect item, or Entina fulfillment error, applicable shipping charges will be handled according to the return instructions provided by our support team.
Damaged, Defective, or Incorrect Items
If your product arrives damaged in transit, is incorrect, or has an apparent quality issue, please contact us as soon as possible.
For issues reported within 30 days of receipt, eligible customers may request return, replacement, repair, or other appropriate support depending on the nature of the issue.
Please provide supporting photos, videos, serial numbers, or other diagnostic information when requested.
Entina may perform reasonable troubleshooting or technical verification before determining the appropriate resolution.
Manufacturing Defects
A manufacturing defect generally refers to a product failure caused by a defect in materials, components, assembly, or manufacturing rather than normal wear, accidental damage, misuse, improper installation, unauthorized modification, or incorrect operation.
Examples may include:
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Failure to power on.
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Internal hardware failure.
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Manufacturing-related electrical or mechanical failure.
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Functional failure that persists after reasonable setup, calibration, or troubleshooting.
Technical issues caused by incorrect settings, improper calibration, unsuitable filament, improper maintenance, physical damage, unauthorized modification, or misuse are not considered manufacturing defects.
30-Day Return Period and 1-Year Quality Warranty
The 30-day period described in this policy applies to return and replacement requests under our initial return and quality-support period.
Eligible quality issues reported after the 30-day return period may still be covered under the applicable 1-Year Quality Warranty.
The 1-Year Quality Warranty does not automatically extend the 30-day change-of-mind return period.
Warranty service may include troubleshooting, replacement parts, repair support, or another appropriate resolution depending on the issue and product condition.
Normal wear, accidental damage, misuse, improper maintenance, unauthorized modification, consumable parts, and other exclusions may not be covered by the warranty.
Refund Processing
Once we receive your returned product, we will normally inspect and process the return within 5 business days.
After inspection, we will notify you whether the refund has been approved and whether any applicable deduction applies.
For approved non-defective returns, the final refund may exclude, where permitted by applicable law:
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Original shipping charges.
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Expedited shipping charges.
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Return shipping costs.
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Any approved depreciation deduction of up to 20% based on the returned product's actual condition.
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Reasonable deductions for missing items, damage, or other loss in product value.
For returns caused by a confirmed manufacturing defect, transit damage, incorrect item, or Entina fulfillment error, depreciation deductions will not apply.
Approved refunds will be issued to the original payment method.
Entina generally submits approved refunds within 1–2 business days after completion of the return inspection. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, PayPal, or other payment provider.
Payment Processing Fees
Where permitted by applicable law and the applicable payment provider's rules, payment processing charges that are permanently non-recoverable by Entina may be excluded from refunds for certain non-defective returns.
Such charges will not be deducted where prohibited by law.
Contact Us
If you have questions about a return, refund, defective product, or warranty claim, please contact: