Política de envío
Shipping Policy
Shipping Origin
Orders placed within the United States are primarily fulfilled from our U.S. warehouses, including facilities serving the West Coast and East Coast.
Warehouse Assignment
The shipping origin for each order is determined automatically based on factors including:
Product availability.
Delivery destination.
Warehouse inventory.
Operational and logistics conditions.
Customers cannot select a specific shipping warehouse.
In some cases, different items in the same order may be fulfilled from different warehouses.
Shipping Availability & Free Shipping
Free standard shipping is available on eligible U.S. orders over $100.
Available shipping methods, shipping fees, and delivery eligibility may vary depending on:
Delivery destination.
Product type.
Warehouse availability.
Package size and weight.
The shipping options currently available for your order will be shown at checkout after you enter your shipping address.
Orders to certain remote or restricted destinations may require additional review or may not be eligible for standard delivery.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.
Business days exclude weekends and public holidays.
Processing times may occasionally be longer during:
Major sales events.
Peak holiday periods.
Inventory transfers.
Payment or address verification.
Unexpected warehouse or carrier disruptions.
Processing time is separate from the estimated delivery time after the package has been handed over to the carrier.
Order Cancellation
Cancellation requests are only accepted for orders that have not yet been shipped or handed over to the carrier.
If an order is confirmed as not yet shipped, it may be canceled and refunded to the original payment method.
Once the order has been dispatched or transferred to the carrier, it can no longer be canceled. You may request a return after receiving the order in accordance with our Return & Refund Policy.
Cancellation eligibility is based on the actual warehouse and carrier status at the time your request is reviewed. Tracking information may occasionally update after the package has already entered the shipping process.
Estimated Delivery Time — Mainland United States
Delivery times are estimates only and are not guaranteed.
For standard shipping, delivery time depends on the destination and the warehouse assigned to the order.
Typical delivery estimates after dispatch are:
West Coast: approximately 2–3 business days.
Central U.S.: approximately 4–5 business days.
East Coast and some remote areas: approximately 5–8 business days or longer depending on location.
These estimates may vary due to carrier performance, warehouse assignment, weather, peak-season volume, remote delivery areas, or other factors outside our direct control.
Shipping Methods
Standard Shipping
Standard shipping delivery time varies based on warehouse assignment and destination. Please refer to the regional delivery estimates above.
Expedited Shipping
Where available, expedited shipping may typically arrive within 1–3 business days after dispatch.
Available expedited services and final delivery estimates will be shown at checkout when supported for the destination and product.
Expedited shipping fees are generally non-refundable after shipment for change-of-mind or other non-defective returns.
If the return is caused by a confirmed manufacturing defect, transit damage, incorrect item, or Entina fulfillment error, applicable shipping charges will be handled according to our Return & Refund Policy.
Alaska & Hawaii
Standard shipping availability to Alaska and Hawaii may be limited.
Before placing an order to these locations, we recommend contacting:
support@entina3d.com
Our support team can help confirm:
Whether the product can be delivered.
Available shipping methods.
Estimated delivery time.
Any applicable additional shipping charges.
Please do not assume that mainland U.S. shipping rates or delivery estimates apply to Alaska or Hawaii.
Military Address Restrictions
Our current logistics network may be unable to deliver to military addresses, including:
APO.
FPO.
DPO.
This applies to both domestic and overseas military addresses.
Address Verification
Address eligibility is determined based on the requirements and restrictions of our logistics providers and carriers.
Orders Using Restricted Addresses
If an order is placed using an address that cannot be serviced, the order may be placed on hold or canceled.
If canceled before shipment, the applicable payment will be refunded to the original payment method.
Recommendation
Where possible, please provide a standard residential or commercial physical address at checkout.
If you are unsure whether your address can be serviced, contact support@entina3d.com before placing your order.
Split Shipments
To improve fulfillment efficiency, a single order may be shipped in multiple packages.
For example, a 3D printer, filament, accessories, or replacement parts may ship:
From different warehouses.
On different dates.
With different carriers.
Under separate tracking numbers.
This does not mean that any item is missing from your order.
Each shipped package will normally receive its own tracking information.
If only part of your order has arrived, please check all available tracking numbers before contacting support.
Returns for Split Shipments
If an order is returned, only the products included in the approved return request need to be returned unless otherwise instructed by Entina.
Returned products must include the accessories, components, and other items originally supplied with the product.
Whenever reasonably possible, please use the original packaging and protective materials to reduce the risk of damage during return transportation.
Please follow the return instructions provided by our support team before sending any package.
For full return requirements, please refer to our Return & Refund Policy.
Order Status & Tracking
Once your order has shipped, we will normally send tracking information to the email address provided with your order.
Tracking information may take some time to appear after the package is handed over to the carrier.
Please allow time for the carrier's first scan and tracking system to update.
If tracking information has not updated for an unusually long period or the estimated delivery window has passed, please contact:
support@entina3d.com
Please include your order number and tracking number when available.
Delivery Delays
We work with third-party carriers and logistics providers to deliver orders as efficiently as possible.
Delivery may occasionally be delayed due to circumstances including:
Carrier disruptions.
Severe weather.
Peak-season congestion.
Customs or border inspections.
Remote delivery locations.
Incorrect or incomplete delivery information.
Events outside the reasonable control of Entina or the carrier.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
If your shipment appears significantly delayed, please contact our support team so we can assist with tracking and carrier inquiries.
Damaged Packages
If a package arrives with visible external damage, please photograph the package before opening it whenever possible.
If the product inside is damaged, contact us promptly and provide:
Your order number.
Photos of the external packaging.
Photos or videos showing the damaged product.
Shipping label or tracking information where available.
Confirmed transit damage will be handled according to our Return & Refund Policy.
Incorrect or Missing Items
If you receive an incorrect product or believe an item is missing from your shipment, please first check whether your order was divided into multiple packages.
If all tracking information shows delivery and an item is still missing or incorrect, contact:
support@entina3d.com
Please provide your order number and relevant photos when applicable.
Confirmed Entina fulfillment errors will be corrected according to the applicable return, replacement, or shipping process.
Shipping Fees & Return Shipping
For change-of-mind and other non-defective returns:
Original shipping charges are generally non-refundable after shipment.
Expedited shipping charges are generally non-refundable.
The customer is responsible for return shipping costs.
For returns caused by a:
Confirmed manufacturing defect.
Confirmed transit damage.
Incorrect item.
Entina fulfillment error.
Entina will provide return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.
Please follow the return method provided by Entina. Shipping costs arranged independently without prior approval may not be reimbursed.
Refused Shipments
If a shipment is refused at delivery for reasons other than confirmed carrier damage or an Entina fulfillment error, the customer may be responsible for:
Original shipping charges.
Return shipping charges.
Other reasonable carrier charges resulting from the refusal.
Any refund will be processed in accordance with our Return & Refund Policy after the returned shipment has been received and inspected.
Delivery Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
Recipient name.
Street address.
Apartment or unit number.
City.
State or province.
Postal code.
Phone number.
before submitting your order.
If you discover an address error before shipment, contact us as soon as possible.
Once a package has entered the carrier network, we cannot guarantee that the delivery address can be changed.
Additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.
Contact Us
For shipping, tracking, delivery, or warehouse-related questions, please contact:
support@entina3d.com
When contacting us about an existing order, please include your order number whenever possible.